Our policies.
Our policies explain how we care for children and work with families. Ask your nursery to see the full Operating Plan and the policies that apply to your child.
Safeguarding and child protection
Our safeguarding policy explains how we protect children and respond to concerns. Ask your nursery for the full current policy.
Equal opportunities and inclusion
Read our inclusion policy for how we support children with disabilities and special educational needs. Read the inclusion policy (Word document)
Behaviour
Ask your nursery about our approach to supporting children's behaviour and development.
Complaints
If you have a concern, speak to your nursery manager or contact head office for the complaints procedure.
Health, illness and medication
Ask your nursery for the current illness, exclusion and medication procedures.
Privacy and data
Read our privacy notices to understand how we use personal information. Read privacy notices
Food, allergies and nutrition
Read how we manage food, mealtimes, dietary needs and allergies. Food and nutrition policy (PDF, reviewed July 2026)
Funded hours and opting out
Read the Bear Necessities arrangements and opting-out agreement. Funded-hours opting-out policy (PDF, reviewed October 2026)
Check the fees and funding page for changes taking effect in January 2027.
Also available
Terms and conditions of sale · Flexi-care terms · Early Years Entitlement policy · Gender pay gap report · Website terms and cookies. Ask at any nursery or email info@mamabear.co.uk.